“Nothing is more important than a life-long, positive, mutually beneficial, franchisee-focused relationship with the field operators in your franchise systems. To ensure ongoing understanding and interaction, I am always a franchisee in the systems that we work with and for. We always have numerous ongoing interactions and franchisee feedback and we always use methodology, like the superior Franchise Research Institute® tools and information to ensure we know what the franchisees want and what we must do to make everyone in the system successful.”

– Don Marks, CEO, Pop-A-Lock

World Class Franchise Badge