Spherion Staffing Services Certified as World-Class Franchise for 8th Consecutive Year
FOR IMMEDIATE RELEASE
Spherion Staffing Services® Certified as a World-Class Franchise For 8th Consecutive Year
By The Franchise Research Institute
LINCOLN, NE (July 23) – Spherion Staffing Services® has received World-Class Franchise® certification from the Franchise Research Institute®.
The recognition comes after an independent survey conducted by the Franchise Research Institute, in which 70.3% of all Spherion’s franchisees participated. The survey was designed to determine the level of franchisee satisfaction within the Spherion’s franchise system.
“Franchisee satisfaction is a key ingredient in creating a sustainably successful franchise brand,” says Jeff Johnson, founder and CEO of the Franchise Research Institute. “Spherion utilized unbiased, third-party validation through confidential franchisee surveys to obtain open, honest feedback. They are not afraid of transparency, and use the data gathered for the continued betterment of the company and the franchisee experience.”
The survey asked Spherion’s franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support and communication.
Among the responses received from Spherion’s franchisees:
- 100% gave a positive rating to the overall quality of the franchisor.
- 96% said they would recommend this franchise to a prospective franchisee.
- 100% gave a positive grade to the ongoing training and support supplied by the franchisor.
- 100% gave a positive rating to the overall communication between home office personnel and franchisees.
- 100% gave a positive grade the helpfulness of the franchisor’s field representatives.
“Spherion understands that high scores from franchisees (when obtained inclusively and confidentially) are proof that they are consistently meeting or exceeding franchise owners’ expectations. These ratings provide a scientific basis for continued improvement of the support provided to franchisees,” says Johnson.
“Being recognized as a World-Class Franchise for the 8th consecutive year is the highest honor any franchise can earn because it underscores the enthusiastic support from our very own franchisee community, said Sandy Mazur, Spherion’s division president. “This is valuable feedback that we can use to examine our own efforts to ensure that we’re furthering our own mission, which is to help franchisees’ reach their respective business goals. We look forward to furthering these strong ties with the community and developing new franchisee partnerships in the coming years.”
Spherion’s franchise satisfaction results are available at: