Schlotzsky’s Certified as a World-Class Franchise



Schlotzsky’s Certified as a World-Class Franchise

By The Franchise Research Institute

 LINCOLN, NE (July 31) – Schlotzsky’s ® has received World-Class Franchise® certification from the Franchise Research Institute®.

The recognition comes after an independent survey conducted by the Franchise Research Institute, in which 70.2% of all Schlotzsky’s franchisees participated. The survey was designed to determine the level of franchisee satisfaction within the Schlotzsky’s franchise system.

“One of the most important means of creating and maintaining a truly successful franchise system is to meet or exceed the expectations of its franchisees,” says Jeff Johnson, founder and CEO of the Franchise Research Institute.  A key step in this process is to obtain open, honest feedback from franchisees through confidential, third-party research.  Schlotzsky’s was not afraid to ask their franchise owners tough questions, and their high marks provide scientific proof that they are consistently meeting franchisees’ needs.”

The survey asked Schlotzsky’s franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support and communication.

Among the responses received from Schlotzsky’s franchisees:

  • 94% gave a positive grade to the initial training.
  • 92% gave a positive grade to the initial opening support.
  • 9 out of 10 gave a positive rating to the overall communication between home office personnel and franchisees.
  • 9 out of 10 gave a positive rating to the products and services received from their franchisor.


According to Johnson, “Schlotzsky’s understands the importance of the partnership between franchisor and franchisees, and relies on unbiased data to make decisions which help to maximize franchisee sales and profitability.” Further, Schlotzsky’s willingness to share this ‘look behind the curtain’ provides a level of transparency in their franchise that is crucial for franchise candidates.”

“We are thrilled to be named a World-Class Franchise for the second consecutive year,” said Kelly Roddy, Schlotzsky’s President. “This is a testament to the strength of the Schlotzsky’s brand and the positive relationship we have with our franchise partners.”

Schlotzsky’s franchise satisfaction results are available at: