Express Oil Change & Tire Engineers Certified as a World-Class Franchise
FOR IMMEDIATE RELEASE
Express Oil Change & Tire Engineers Certified as a World-Class Franchise
By The Franchise Research Institute
LINCOLN, NE (March 10) – Express Oil Change & Tire Engineers has received World-Class Franchise® certification from the Franchise Research Institute®.
The recognition comes after an independent survey conducted by the Franchise Research Institute, in which 73.4% of all Express Oil Change & Tire Engineers franchisees participated. The survey was designed to determine the level of franchisee satisfaction within the Express Oil Change & Tire Engineers franchise system.
“Franchisee satisfaction is a key ingredient in creating a sustainably successful franchise brand,” says Jeff Johnson, founder and CEO of the Franchise Research Institute. “Express Oil Change & Tire Engineers utilized unbiased, third-party validation through confidential franchisee surveys to obtain open, honest feedback. They are not afraid of transparency, and use the data gathered for the continued betterment of the company and the franchisee experience.”
The survey asked Express Oil Change & Tire Engineers franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support and communication.
Among the responses received from Express Oil Change & Tire Engineers’ franchisees:
- 94% gave a positive rating to the overall quality of the franchisor.
- 94% said they would recommend this franchise to a prospective franchisee.
- 97% gave a positive grade to the initial training supplied by the franchisor.
- 100% gave a positive rating to the initial opening support supplied by the franchisor.
- 95% gave a positive rating to the overall communication between home office personnel and franchisees.
“Express Oil Change & Tire Engineers’ understands that high scores from franchisees (when obtained inclusively and confidentially) are proof that they are consistently meeting or exceeding franchise owners’ expectations. These ratings provide a scientific basis for continued improvement of the support provided to franchisees,” says Johnson.
“At Express Oil Change & Tire Engineers, we place a heavy value on listening to our franchisees to understand what it is that they want, and what they would like to see us do to help them grow and improve their business. The survey that the Franchise Research Institute does for us each year helps us get very useful insight into the thinking of our franchisees, and enables us to continue to build a strong relationship with them,” says Don Larose, Senior Vice President of Franchise Development.
Express Oil Change & Tire Engineers franchise satisfaction results are available at: