BrightStar Care is recognized as 2020 World-Class Franchise® by the Franchise Research Institute®

World-Class Franchise 2020


BrightStar Care is Recognized as a 2020 World-Class Franchise®

By the Franchise Research Institute®


LINCOLN, NE (May 19, 2020) – BrightStar Care® has received World-Class Franchise® certification from the Franchise Research Institute® for the 14th consecutive year!

The recognition comes after an independent franchisee validation survey conducted by the Franchise Research Institute, in which 72% of BrightStar Care franchisees participated. The survey was designed to determine the quality of 10 key metrics crucial to franchisee success within the BrightStar Care franchise system.

“One of the most important means of creating and maintaining a truly successful franchise system is to meet or exceed the expectations of its franchisees,” says Jeff Johnson, Founder and CEO of the Franchise Research Institute.  “A key step in this process is to obtain open, honest feedback from franchisees through confidential, third-party research.  BrightStar Care was not afraid to ask their franchise owners tough questions, and their high marks provide scientific documentation that they are consistently meeting franchisees’ needs.”

The survey asked BrightStar Care’s franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support, and communication.

Among the responses received from BrightStar Care franchisees:

  • 99% gave a positive rating to the overall quality of the franchisor.
  • 95% gave a positive score for the performance standards of the franchisor.
  • 95% gave a positive grade to the opportunity proved by the franchise.
  • 93% gave a positive rating of the franchise compared to local competition.
  • 92% gave a positive rating of the initial training provided by the franchise.

“We are thrilled to be receiving this high recognition on behalf of Franchise Research Institute,” said Shelly Sun, Founder and CEO of BrightStar Care. “We strive to offer each of our franchisees a robust business model, extensive training, ongoing support, and more. This reinforces the strength of our system and allows us to continuously improve and better the BrightStar Care brand.”

BrightStar Care franchise satisfaction results are available at:

About the Franchise Research Institute®:

The Franchise Research Institute is a research firm based in Lincoln, Nebraska. FRI is the original auditor of franchisee validation and does NOT sell leads or advertising. FRI’s World-Class Franchise® opportunities must demonstrate that they are endorsed by their franchise owners through FRI’s scientific, confidential, third-party surveys.

FRI specializes in the research process, data collection, and reporting of franchisee feedback. Our team includes data scientists, researchers, and business psychologists. Most importantly, our team has firsthand experience as franchisees and working for franchisors. This experience and knowledge allow the team to contribute critical data to a franchisor based on the individual brand’s needs.

For more information contact: Jeff Johnson, CEO and Founder, Franchise Research Institute,

402.489.5205 or